Good Morning ,
It was recently brought to our attention that there have been several false reviews on Yelp. We do not supp oror do we advise our customers to post their reviews there. Yelp has a tendency to hide the good reviews and show the bad reviews with the intention that we are going to advertise, so they will remove them. We have already declined this offer, and we apologize for this inconvenience for we strive for 100% positive customer experiences every time.
If there’s a mistake, we own it and correct it, and we will never blame the customer for anything. When you come here we want to get you driving fast. We are not the type of organization that’s going to go out and bash any other local title and tag shop. We want everyone to succeed.
We understand that people are leaving critical reviews because; they help others make good buying decisions, they allow a business fix a problem of which they might not be aware, and they point out an instance of expectations that went unmet. In this case, none of these reviews are doing that they are downright harassment, and we will no longer tolerate it. We will not avoid them any longer. We are going to respond to everyone one of them the way that we feel fit. We are currently working with senators, pa state representatives, and will be taking legal action for this is our livelihood. We can not remain silent any longer with something as serious as this.
Thank you
Sincerely
Lucia Murphy, Manager.
If you have any further questions regarding this post; please stop by our office during office hours.